Frequently Asked Questions

Welcome to our Help Center! Below you’ll find answers to the most common questions about your order, delivery, returns, and our Hair care products.
If you still need help, don’t hesitate to reach out.

Where is my package?

Once your order is placed, we usually take 2–4 business days (Monday to Friday) to process it. Our Transit time is 5-7 business days.
After that, delivery within the United Kingdom typically takes 7–11 business days.

If your order still hasn’t arrived after this period, feel free to contact us at info@holidaycentury.com or give us a call at Phone Number:+447915642700 We’re here to help!

Where can I find my tracking number?

As soon as your order ships out, you’ll receive an email with your tracking information. If you don’t see the email in your inbox, it may have landed in your spam or promotions folder be sure to check there too.
Just a heads up: it may take a few hours for the tracking link to become active after dispatch.

I’m not satisfied with my order what can I do?

No worries! We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging.

For full return instructions, please check our Return & Refund Policy or contact our support team. We’ll be happy to guide you through the process.

Can I cancel or change my order?

Yes as long as your order hasn’t been shipped, we can cancel or update it (including changes to your delivery address). Please contact us within 24 hours of placing your order at info@holidaycentury.com or by calling us at Phone Number:+447915642700

What if something is missing or arrived damaged?

We’re sorry if that happened! Please contact us within 7 days of receiving your order at info@holidaycentury.com and include:

  • A description of what’s missing or damaged
  • Clear photos of the product and its packaging

We’ll take care of your query as quickly as possible

Is it safe to order from your website?

Absolutely. Our checkout process is 100% secure. We use the latest encryption technology to ensure your personal and payment information is fully protected.
Shop with peace of mind!

Get In Touch

We're always here to help. Whether you have a question about your order, need product guidance, or just want to chat about hair tools — reach out anytime.

Customer Service Hours
Monday to Friday: 8:00 AM - 5:00 PM (GMT) Greenwich Mean Time (London)
24/7 Chat Support

We aim to respond to all inquiries within 24 hours.

Business Name: HOLIDAY CENTURY LTD

Company Number: 15951978

Physical Address: Office 5615 58 Peregrine Road, Hainault Ilford, Essex, United Kingdom, IG6 3SZ

📞 Phone Number:+447915642700

📧 Email: info@holidaycentury.com

Your hair. Your tools. Your confidence. With Holiday Century, great style is always within reach.