Warranty Policy
Effective Date: 11/08/2025
Last Updated: 11/08/2025
At Holiday Century, we stand behind the quality of every product we sell. Your satisfaction is our priority, and we are committed to ensuring you enjoy a worry-free shopping experience.
2-Year No-Questions-Asked Warranty
All products purchased from Holiday Century are covered by our two-year warranty, starting from the date of delivery.
During this period, if your product experiences any defect in materials or workmanship or if you simply feel it is not performing as expected we will provide free replacement or repair, no questions asked.
What’s Included
Replacement: If your product cannot be repaired to working condition, we will send you a brand-new replacement at no cost.
Repair: If a repair will restore the product to full functionality, we will arrange and cover all repair services.
Shipping Costs: All shipping charges related to warranty claims are covered by us.
How to Make a Warranty Claim
Contact our customer support team by email at info@holidaycentury.com or through our Contact Us
Provide your order number and a brief description of the issue.
Our team will confirm your coverage and arrange either a replacement or repair.
No proof of defect photos or extensive explanation is required. Your satisfaction is enough for us to honor the warranty.
Exclusions
This warranty does not cover:
Damage caused by misuse, neglect, or unauthorized modification of the product.
Normal wear and tear (cosmetic scratches, fading, etc.) that do not affect product performance.
Products purchased from unauthorized sellers or marketplaces.
Our Commitment
We value your trust in Holiday Century. This warranty is our promise to you that every purchase is backed by our dedication to quality, reliability, and excellent customer service.
Get In Touch
We're always here to help. Whether you have a question about your order, need product guidance, or just want to chat about hair tools reach out anytime.
Customer Service Hours
Monday to Friday: 8:00 AM - 5:00 PM (GMT) Greenwich Mean Time (London)
24/7 Chat Support
We aim to respond within 24 hours.
Business Name: HOLIDAY CENTURY LTD
Company Number: 15951978
Physical Address: Office 5615 58 Peregrine Road, Hainault Ilford, Essex, United Kingdom, IG6 3SZ
📞 Phone Number:+447915642700
📧 Email: info@holidaycentury.com