Shipping Policy
Who We Are
Holiday Century ("we," "us," or "our") operates the website holidaycentury.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within United Kingdom.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 2-4 business days, Monday to Friday.
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Cut-off Time: Orders placed before 08:00 AM (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as Royalmail and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our Return Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: info@holidaycentury.com
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Phone: +44 791 564 2700
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Address: Office 5615, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ,
United Kingdom -
Hours: 10:00 AM – 06:00 PM (GMT) (Monday – Friday). We usually get back to you within 24 - 48 hours.
