Last updated: 18/07/2025

'At Holiday Century, your satisfaction is our priority. If you are not fully happy with your purchase, please review our return and refund policy below and contact us for assistance'.

Return & Refund Conditions

We offer a 30-day return window, which means you have 30 days from the date your item is delivered to request a return.

  • Email us at info@holidaycentury.com with your order number and reason for return.

  • We’ll send you a prepaid return label and simple instructions.

  • Pack your item securely and drop it off at the nearest carrier location.

Return Eligibility

  1. Returns are accepted only when the following criteria are fulfilled:
  • The item is in its original, unused condition, including all original packaging, accessories, and manuals.
  • The product is defective, damaged in transit, or incorrect.

2. We do not accept returns if:

  • Items showing signs of use (e.g., hair strands, scratches, residue) will not be accepted.
  • Packaging, components, or manuals are missing.
  • The 30-day return window has expired.

Return Shipping Costs

  • Customers are responsible for covering the cost of return shipping unless the item is defective, damaged on arrival, or incorrect.
  • Exception: If your return is due to an error on our part (e.g., wrong or faulty item), Holiday Century will cover the return shipping cost and provide a prepaid return label.
  • We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning your item. This helps avoid any issues if the package is delayed or lost in transit. Without a tracking number or delivery confirmation, we cannot be responsible for lost or unreceived returns.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved or denied.

If approved:

  • We will complete your refund within 10 business days.
  • Refunds will be processed back to the payment method you initially used.

Please allow extra time for your bank or credit card provider to process and post the refund. 
Refund timelines might vary depending on the payment provider.

Non Restocking Fee

We do not charge any restocking fees.

Items Damaged in Transit

If your item arrives damaged, please:

  1. Take clear photos of the damage immediately upon delivery to emphasize urgency.
  2. Email us at info@holidaycentury.com within 24 hours of delivery with the photos and a brief description.
  3. We will guide you through the process and arrange a replacement or refund if needed.

Do You Provide Return Labels?

  • For defective or incorrect items: Yes, we will email you a prepaid return shipping label.
  • For standard returns: No, you will need to arrange your own shipping.

Missing or Delayed Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card account.
  2. Contact your bank or card provider processing times can vary.
  3. If you've done all of the above and still have not received your refund, please contact us at info@holidaycentury.com

Exchange Policy

At this time, we do not offer direct product exchanges. If you wish to receive a different item, please return your original purchase for a refund and place a new order.

Where to Send Returns

Please note, we do not accept walk-in or in-person returns.

Please contact our support team for the return address and full instructions.

Returns sent without prior authorization or to the wrong address may not be processed

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Normally, we accept under 24 hours.
To cancel your order:

  • Email us at info@holidaycentury.com
  • Include your order number and full name
  • Contact us within 24 hours of placing the order

Once the order is shipped, it cannot be cancelled, but you may still return it under our return policy.

Can I Change My Shipping Address?

Changes to the shipping address can only be made within 24 hours of placing the order; requests after this period may not be accommodated.
To request a change, please contact us at info@holidaycentury.com within 24 hours of placing your order.

Need Help?

We're here to assist you every step of the way.

📧 Email: info@holidaycentury.com

📞 Phone Number:+447915642700

Customer Service Hours: Monday to Friday: 8:00 AM - 5:00 PM (GMT) Greenwich Mean Time (London)
24/7 Chat Support

We aim to respond to all emails within 24 hours.

Holiday Century Ltd Contact Information

Business Name: HOLIDAY CENTURY LTD

Company Number: 15951978

Physical Address: Office 5615 58 Peregrine Road, Hainault Ilford, Essex, United Kingdom, IG6 3SZ

📞 Phone Number:+447915642700

📧 Email: info@holidaycentury.com

 Note: This policy is subject to change without notice. Please refer to this page before initiating a return. For any legal concerns, we recommend consulting a qualified legal advisor.