1. What is AfterPay?
AfterPay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by AfterPay Finance Ltd.
2. How do I use AfterPay?
Just shop on Holiday Century and check out as normal. At checkout, choose the AfterPay payment method. You will be directed to the AfterPay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used AfterPay before, just log in to your AfterPay account.
Then complete your order!
3. Where can I use AfterPay?
Take a look at the Afterpay Shop Directory to check out our amazing partners where you can use AfterPay.
4. How does the AfterPay payment schedule work?
AfterPay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your AfterPay account to make your payments early. AfterPay will then adjust the amount owed accordingly.
You can log in to your AfterPay account anytime to view your payment schedule or make a payment before the next due date.
5. What if I can’t pay a AfterPay instalment?
If you cannot make a payment, please contact AfterPay here.
As soon as you miss a payment, AfterPay will immediately stop you from making any further purchases with AfterPay .
AfterPay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial $6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be $6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.
AfterPay debt may be passed to a debt collection agency and this may affect your ability to use AfterPay in future. We encourage you to use AfterPay responsibly. Please see Afterpay Terms of Service for further details.
6. When will my items be delivered if I use AfterPay ?
AfterPay orders are delivered within our standard delivery timeframes like any order from Holiday Century.
7. Is there a limit to how much I can spend on a single AfterPay transaction?
Yes, your order value including shipping must be between Holiday Century Minimum Order and £1000 to use AfterPay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
8. Can I use another form of payment with AfterPay?
Yes, you may also use a gift card or promotional code with AfterPay to pay for your purchase.
9. How do I return or exchange an item purchased with AfterPay ?
Items purchased with AfterPay follow our standard return process.
Please note, refunds for AfterPay purchases will be refunded from Holiday Century to AfterPay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to AfterPay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to AfterPay.
You can view the details by logging in to your AfterPay account.
Please note, refunds for AfterPay purchases will be refunded from Holiday Century to AfterPay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to AfterPay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to AfterPay.
You can view the details by logging in to your AfterPay account.
10. Where can I find out more about AfterPay ?
Visit the AfterPay website here for a comprehensive list of FAQs, AfterPay Terms of Service here, and Privacy Policy here.
For any questions, please contact us.
CONTACT US
Website name: Holiday Century
Company name: Holiday Century LTD
UK Address: Office 5615,58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom.
E-Mail: info@holidaycentury.com
Contact Form: Click Here
Phone: +44 791 564 2700
Company number: 15951978
Customer service: 10:00 AM – 06:00 PM (GMT) (Monday – Friday). We usually get back to you within 24 - 48 hours.
